29 Aug 2023 02:34 PM
The electric went off and now the sky q box is stuck on red I feel it's connected to the remote
29 Aug 2023 03:40 PM
@LesleyRattue try unplugging the box leaving it for a few minutes then plugging it back in if that doesnt work contact sky customer service as you may require a replacement box
30 Aug 2023 11:31 AM
this problem and resetting the box will not fix it. Scroll down to settings but do not sellect it. enter 001 and follow instructions to reset the box.
Worked for me.
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