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Discussion topic: Sky Q box on red

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Avatar for LesleyRattue
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This message was authored by: LesleyRattue

Message posted on ‎29 Aug 2023 02:34 PM

Sky Q box on red

The electric went off and now the sky q box is stuck on red I feel it's connected to the remote

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Avatar for xchrissyboix23
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This message was authored by: xchrissyboix23

Message posted on ‎29 Aug 2023 03:40 PM

Re: Sky Q box on red

@LesleyRattue try unplugging the box leaving it for a few minutes then plugging it back in if that doesnt work contact sky customer service as you may require a replacement box

Please Note: I am just another customer not an employee

Sky Glass Gen 2 43” Volcanic Grey, Sky Live, x1 Sky Stream Puck, Sky Broadband Superfast (Part Fibre), Sky Broadband Hub 4.2 (SR203), Sky Ultimate TV, Sky Cinema, Sky UHD & Dolby Atmos, Whole Home, Ad Skipping. Former Sky Q Customer

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This message was authored by: Rod+e

Message posted on ‎30 Aug 2023 11:31 AM

Re: Sky Q box on red

 this problem and resetting the box will not fix it. Scroll down to settings but do not sellect it. enter 001 and follow instructions to reset the box.

 

Worked for me.

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