Discussion topic: Sky Q box on red

This message was authored by: LesleyRattue · ‎29 Aug 2023

The electric went off and now the sky q box is stuck on red I feel it's connected to the remote

This message was authored by: xchrissyboix23 · ‎29 Aug 2023

@LesleyRattue try unplugging the box leaving it for a few minutes then plugging it back in if that doesnt work contact sky customer service as you may require a replacement box

Please Note: I am just another customer not an employee

Sky Glass Gen 2 43” Volcanic Grey, Sky Live, x1 Sky Stream Puck, BT Home Essentials Fibre 2, BT Smart Hub 2, Sky Ultimate TV, Sky Cinema, Sky UHD & Dolby Atmos, Whole Home, Ad Skipping. Former Sky Q Customer

This message was authored by: Rod+e · ‎30 Aug 2023

this problem and resetting the box will not fix it. Scroll down to settings but do not sellect it. enter 001 and follow instructions to reset the box.

Worked for me.

Discussion topic: Sky Q box on red

Sky Q box on red

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Re: Sky Q box on red

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