Sky Q box not working after nighttime

[MaryLM]

For over a week and on numerous occasions before this, I have had to unplug and reset my Sky Q box to get it working every morning. After nighttime and iy not being used for a number of hours, my Sky Q box does not respond to the remote or the box buttons. I have had to unplug and reset, which then works for the rest of the day. This is fine, however having to do a reset on it every morning surely isn't normal??? Considering I didn't have this problem before 🤔

[oldfella]

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@MaryLM wrote:
For over a week and on numerous occasions before this, I have had to unplug and reset my Sky Q box to get it working every morning. After nighttime and iy not being used for a number of hours, my Sky Q box does not respond to the remote or the box buttons. I have had to unplug and reset, which then works for the rest of the day. This is fine, however having to do a reset on it every morning surely isn't normal??? Considering I didn't have this problem before 🤔

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Hi @MaryLM 

Try a Reset Settings in the Q box hidden menu.   See if that helps.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.