Sky Q box not downloading

[Bal2]

Recently upgraded to the Sky Q 2tb UHD box and nothing is downloading always stuck on 0% and netflix also does not work keeps saying 'Sorry, this app is currently unavailable. Please try again later' had the box for two weeks and still facing this issue. 

[oldfella]

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@Bal2 wrote:

Recently upgraded to the Sky Q 2tb UHD box and nothing is downloading always stuck on 0% and netflix also does not work keeps saying 'Sorry, this app is currently unavailable. Please try again later' had the box for two weeks and still facing this issue. 

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Hi @Bal2 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Bal2]

Just tried this still not working, also tried to update the box. FYI only the YouTube app works so don't think internet is the issue

[oldfella]

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@Bal2 wrote:

Just tried this still not working, also tried to update the box. FYI only the YouTube app works so don't think internet is the issue

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Hi @Bal2 

You only need to update the box if it not on the latest version.

Bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
See following links for latest Software versions
https://www.sky.com/help/articles/sky-software-updates.

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Bal2]

I tried this, still not working