0

Discussion topic: Sky Q box not connecting to internet even after factory reset

Reply
This message was authored by Fima This message was authored by: Fima

Sky Q box not connecting to internet even after factory reset

Hi all, network guy here! Have a Sky Q box which is hard wired. Network has stopped working on the box, shows connection to the router but not the Internet. This is a Ubiquiti Amplifi mesh on FTTP. All other devices in the house are fine (big house, lots of other devices). Amplifi rebooted, patch cable changed, lan cable tested OK with laptop. I have reset network using engineer menu. I have factory reset the box. It gets an IP but never gets Internet. I changed to WiFi, it connects to the Internet but loses connection once trying to access demand TV and goes back to no Internet. Amplifi has no firewall so its not blocking, I cannot ping the sky q box on the lan.

 

Is this a broken sky q box? If so, how do you get a replacement these days?