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Discussion topic: Sky Q box not activating!
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This message was authored by: Couble
Message posted on 07 Jun 2023 03:45 PM
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Sky Q box not activating!
Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..
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This message was authored by: Deedee36
Posted by a Superuser, not a Sky employee.
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Message posted on 07 Jun 2023 04:18 PM
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Re: Sky Q box not activating!
Hi @Couble have you tried a reboot off your system?
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“Trying to help improve sky glass”
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“Trying to help improve sky glass”
This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 07 Jun 2023 04:36 PM
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Re: Sky Q box not activating!
@Couble wrote:
Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..
@Couble if a reboot as suggested by @Deedee36 doesn't work try unplugging the box for 20 minutes then plugging it back in
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 07 Jun 2023 05:07 PM
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Re: Sky Q box not activating!
Hi @Couble Try resetting your remote by holding down 7 & 9. It should then work with direct line of sight to the box. Then re-pair it to your TV by holding down 1 & 3.
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