Discussion topic: Sky Q box not activating!

This message was authored by: Couble · ‎07 Jun 2023

Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..

This message was authored by: Deedee36 · ‎07 Jun 2023

Hi @Couble have you tried a reboot off your system?

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“Trying to help improve sky glass”

This message was authored by: Laing1 · ‎07 Jun 2023

@Couble wrote:
Sky Q box working this morning , however, despite new batteries in remote, Q box remains dormant showing only weak orange light - no signs of life / no red light. TV on showing "no signal" on screen..

@Couble if a reboot as suggested by @Deedee36 doesn't work try unplugging the box for 20 minutes then plugging it back in

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: MightyQuinn · ‎07 Jun 2023

Hi @Couble Try resetting your remote by holding down 7 & 9. It should then work with direct line of sight to the box. Then re-pair it to your TV by holding down 1 & 3.

https://www.sky.com/help/articles/setting-up-q-remote

Discussion topic: Sky Q box not activating!

Sky Q box not activating!

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