Sky Q box lost internet connection

[Ems2023]

Hi, I can't reconnect my Sky Q box to the internet. I have Sky internet and have tried the troubleshooting advised on screen re turning off Sky Q Box and internet, then reconnecting by holding down WPS button, but it doesn't work. Any advice please. Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Ems2023. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks