Already return sky tv

[Mik99]

I have returned my old sky tv box a month ago, send it with return box at the post office.

[Mark39]

Are you posting because Sky say they haven't received it? Did you obtain, and have you kept proof of posting?

[LizzyAA]

I also have this issue. Sky eqiupment was returned over a month ago and am still getting emails/texts threatening non return charge. I have pictures of equipment returned and postage receipt. I printed a packaging return  on the website and posted the items and a few days later, I received a text that a prepaid packaging  was being sent to me but I had left the country by then.   I keep getting these texts/emails. What Sky email address can I use to send my evidence as I am unable to make calls to the UK from my current location. 

[caesarome]

@LizzyAA 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent LizzyAA an invite to chat.