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Discussion topic: Sky Q box keeps unpausing despite rebooting

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This message was authored by lowbug This message was authored by: lowbug

Sky Q box keeps unpausing despite rebooting

Rebooted it, brand new install keep unpausing itself, can't rewind no customer service

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box keeps unpausing despite rebooting

Posted by a Superuser, not a Sky employee. Find out more

@lowbug wrote:

Rebooted it, brand new install keep unpausing itself, can't rewind no customer service


Hi @lowbug 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

lowbug
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This message was authored by lowbug This message was authored by: lowbug

Re: Sky Q box keeps unpausing despite rebooting

Thanks, we tried this twice.

 

it still does it. Brand new box and the 10+ year old box it replaced was better in every way...

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