every time I switch on Sky Q says it will not connect to router/

[Richard524]

every day It says not connected to Router therefore have to re-enter password why?

[oldfella]

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@Richard524 wrote:

every day It says not connected to Router therefore have to re-enter password why?

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Hi @Richard524 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Biglad61]

Hi I have got the same problem since sat , rang sky was on fone for 45 mins , sorted it out 1 hr later had to get back onto sky same problem, once again sorted out, when tv switched off over night next morning same problem every morning since , been back onto sky tonight for an hr same problem so send engineer mon, apparently lots others having same problem since they have done their latest software update