Sky Q box keeps losing internet connection but now will not connect despite trying recommended fixes

[VANDYCKCLARET]

My Sky Q Box has over the last two weeks lost internet connection with my Sky router but now totally fails to connect .  I have tried all the suggested fixes on My Sky but none have worked.  The router is at one side of the room and the TV and Sky Q box at the other so I am unable to use an ethernet cable.  The internet has been tested using My Sky and has a strong signal.  Any ideas what the problem is? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - Spoken to @VANDYCKCLARET today and after some troubleshooting steps, we have got them reconnected 🙂

[VANDYCKCLARET]

Many thanks to Lisa-P1987 who got me reconnected yesterday.  She was brilliant.

I am waiting for the Sky survey to be sent to me so I can provide excellent feedback.