Discussion topic: Sky Q box keeps losing internet connection but now will not connect despite trying recommended fixes
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Message posted on 23 Nov 2023 11:14 AM
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Sky Q box keeps losing internet connection but now will not connect despite trying recommended fixes
My Sky Q Box has over the last two weeks lost internet connection with my Sky router but now totally fails to connect . I have tried all the suggested fixes on My Sky but none have worked. The router is at one side of the room and the TV and Sky Q box at the other so I am unable to use an ethernet cable. The internet has been tested using My Sky and has a strong signal. Any ideas what the problem is?
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Message posted on 24 Nov 2023 08:30 AM
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Re: Sky Q box keeps losing internet connection but now will not connect despite trying recommende...
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 24 Nov 2023 02:56 PM
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Re: Sky Q box keeps losing internet connection but now will not connect despite trying recommende...
Update - Spoken to @VANDYCKCLARET today and after some troubleshooting steps, we have got them reconnected 🙂
Lisa - Sky Tech Team Expert
Message posted on 25 Nov 2023 10:20 AM
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Re: Sky Q box keeps losing internet connection but now will not connect despite trying recommende...
Many thanks to Lisa-P1987 who got me reconnected yesterday. She was brilliant.
I am waiting for the Sky survey to be sent to me so I can provide excellent feedback.
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