Sky Q box keeps going off every 30 mins

[Tracwy+Bass]

Sky Q Box keeps going off for no reason and just rebooked it

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[bob1234]

@Tracwy+BassWhen you say going off do you get any message on your TV screen, some TVs will go into standby after a while when Q uses a HDMI input, if this is the case then go into your TV settings and change the standby time.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[paulgjones]

Well no solution given. I got same problem. Maybe i should switch of my DD. May get solved?

[Laing1]

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@paulgjones wrote:

Well no solution given. I got same problem. Maybe i should switch of my DD. May get solved?

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@paulgjones I can escalate your problem to Sky if you wish me to do so 

[Laing1]

@paulgjones I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @paulgjones.

[Lisa-P1987]

We are still looking to help you @paulgjones . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks