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Discussion topic: Sky Q box keeps dropping wifi.

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This message was authored by RussRob This message was authored by: RussRob

Sky Q box keeps dropping wifi.

Sky Q box keeps dropping wifi, I have only had Sky Q for 6 months, it was ok until last 2 weeks.  What has changed, nothing in my home setup.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q box keeps dropping wifi.

Posted by a Superuser, not a Sky employee. Find out more

@RussRob wrote:

Sky Q box keeps dropping wifi, I have only had Sky Q for 6 months, it was ok until last 2 weeks.  What has changed, nothing in my home setup.


@RussRob Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
RussRob
Topic Author
This message was authored by RussRob This message was authored by: RussRob

Re: Sky Q box keeps dropping wifi.

Hi thanks for your response.

 

I did the 30 secs off and then back on yesterday and reconnected to wifi.  unfortunately, the wifi has disconnected again this morning.

 

Thxs russell

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