Sky Q box keeps dropping wifi.

[RussRob]

Sky Q box keeps dropping wifi, I have only had Sky Q for 6 months, it was ok until last 2 weeks.  What has changed, nothing in my home setup.

[Laing1]

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@RussRob wrote:

Sky Q box keeps dropping wifi, I have only had Sky Q for 6 months, it was ok until last 2 weeks.  What has changed, nothing in my home setup.

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@RussRob Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box 

[RussRob]

Hi thanks for your response.

I did the 30 secs off and then back on yesterday and reconnected to wifi.  unfortunately, the wifi has disconnected again this morning.

Thxs russell

[kevlar3]

Did you ever get this fixed? I'm having the same problem and it's driving me insane.

[stereohaven]

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@kevlar3 wrote:

Did you ever get this fixed? I'm having the same problem and it's driving me insane.

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Who is your broadband provider? What hub/router do you have?

[RussRob]

Hi, no never got this fixed been doing it consistently until recently when it hasnt happened over the last week.  Used to happen daily.

[RussRob]

I use Talktalk 500 mbps amazon eero 6 pro router.  This is not the issue as other devices in the same room never drop the wifi including the TV which the sky box is attached to.

[stereohaven]

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@RussRob wrote:

I use Talktalk 500 mbps amazon eero 6 pro router.  This is not the issue as other devices in the same room never drop the wifi including the TV which the sky box is attached to.

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Fair enough.

Their are similar issues reported with the EE Smart Hub Plus using ethernet or Wifi (which is why I asked).

I think it is important to note that Sky Q and it's networking tech was launched in 2016. Sometimes I just think (much like my HP printer and few smart plugs I have), it just can't cope with more modern wifi standards and security and yearns for simpler times! 

In the end I seem to have fixed my issues with Q (currently anyway), by connecting the box wirelessly to a simpler "compatibility" network that the Smart Hub Plus can generate for older devices.

I have various devices connected to it that struggle staying connected otherwise. I believe the eero has a similar feature called "legacy mode", perhaps that is worth a try?

[kevlar3]

Sky... 500mbs download speed and I have a (new) sky router. Yes, I connected via WPS, but it just keeps falling off. It's a bit too far away from my sky too, and I had buffering so I have a nest around the house, which it also will not stay connected too. It's the ONLY device around the house that can't stay connected to my wifi whether it's the router or the nest. If it's not fixed, i'm not paying for it... simple!

[RussRob]

Hadnt happened for a few days now twice in one day today, this needs sorting as I am paying plenty of money for this service.

[RussRob]

Done this many times over the last 4 months, getting to the point where I am thinking of cancelling sky if they cannot sort this.

[RussRob]

Spoke too soon happened twice today...

[PandJ2020]

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@RussRob wrote:

... including the TV which the sky box is attached to.

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Try turning the WiFi off on the TV