This discussion topic has been answered Discussion topic: Sky Q box exchange

This message was authored by: Blue1805 · ‎20 Apr 2024

Hi My Sky Q box is stuck in the "software updating 1 of 2" loop. Tried all the online trouble shooting and told I need an engineer visit to swap it over, OR pay £99 to get an HDR version. I can't get my head around the logic of paying that for a self install, so just wanted to check that I've been given the correct info, if anyone else has been in the same boat?

This message was authored by: Daniel0210 · ‎20 Apr 2024

@Blue1805

You wouldn't be paying for the self install. You'd be paying for the upgrade to a HDR box. The box still remains loaned to you.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 · ‎20 Apr 2024

@Blue1805

You wouldn't be paying for the self install. You'd be paying for the upgrade to a HDR box. The box still remains loaned to you.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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