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Discussion topic: Sky Q box exchange

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Blue1805
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Sky Q box exchange

‎20 Apr 2024 02:26 PM

Hi My Sky Q box is stuck in the "software updating 1 of 2" loop. Tried all the online trouble shooting and told I need an engineer visit to swap it over, OR pay £99 to get an HDR version. I can't get my head around the logic of paying that for a self install, so just wanted to check that I've been given the correct info, if anyone else has been in the same boat?
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Daniel0210
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Superuser
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Re: Sky Q box exchange

‎20 Apr 2024 02:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@Blue1805 

You wouldn't be paying for the self install. You'd be paying for the upgrade to a HDR box. The box still remains loaned to you. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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