Sky Q box dying?

[Juliet7]

Had our Sky Q box for 2.5 years and now it feels like it's dying! The screen randomly goes blank, channels are randomly unavailable, recorded shows are jumpy and fuzzy when playing back (if it allows it to be played), when I go on to Netflix it fails to load stating there is an error with streaming service. Any ideas? I have done all the power off, reset etc but nothing seems to work - help!

[oldfella]

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@Juliet7 wrote:

Had our Sky Q box for 2.5 years and now it feels like it's dying! The screen randomly goes blank, channels are randomly unavailable, recorded shows are jumpy and fuzzy when playing back (if it allows it to be played), when I go on to Netflix it fails to load stating there is an error with streaming service. Any ideas? I have done all the power off, reset etc but nothing seems to work - help!

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hi @Juliet7 

Sound like it would be best to contact `Sky for an Engineer visit 

[Juliet7]

Thanks @oldfella getting hold of someone would be good!!

[oldfella]

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@Juliet7 wrote:

Thanks @oldfella getting hold of someone would be good!!

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Hi @Juliet7 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Juliet7]

Thanks so much @oldfella