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Discussion topic: No Prime Videos on tv

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Elaine101
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This message was authored by Elaine101 This message was authored by: Elaine101

No Prime Videos on tv

‎02 Apr 2024 05:42 PM

Can see prime video on mobile but not on tv

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SKY1992bf
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Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: No Prime Videos on tv

‎02 Apr 2024 05:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Elaine101  You need to access it via the app section of your Q box it's not listed on the epg


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Elaine101
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This message was authored by Elaine101 This message was authored by: Elaine101

Re: No Prime Videos on tv

‎02 Apr 2024 07:34 PM

Yes I realise that and have done so in the past. But not even my old stuff purchased is under 'my stuff'

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SKY1992bf
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Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: No Prime Videos on tv

‎02 Apr 2024 07:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Elaine101  Are you signed into mobile app and Q app using same credentials 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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Elaine101
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This message was authored by Elaine101 This message was authored by: Elaine101

Re: No Prime Videos on tv

‎02 Apr 2024 07:58 PM

Yes I am. I signed out of Prime on my TV and signed back in again to double check no have also done an app refresh. 

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