Sky Q box drops network

[footballcrazyshade]

My Sky Q box drops the network connection, so no Internet connection, 4-5 times a day and sometimes more. No other devices on my network have any problems. Utility Warehouse who supply the router say it's a Q box problem where the box forgets the pass code so disconnects.

[Brill+Gill]

Hi @footballcrazyshade, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141