I have to confess that I made the cardinal error of leaving the Sky Q viewing card in the box when I received a replacement on Tuesday 12th May 2026 after problems with the interface between a new Virgin router and the Sky box. Realising my error I immediately telephoned to request a replacement and I received a text at 10:34am on Tuesday 12th confirming that a card had been successfully ordered and that it would be delivered within 3 to 5 days. Some ten days on I've received no card and I therefore contacted Sky today and I was told that "due to a technical glitch" there is no record on my account of my aforementioned request. I was assured by the Sky representative that a card had been successfully ordered and I can expect it tomorrow, Friday 29th May. I received a text at 12:58 in confirmation. Based on my experience, I have absolutely no confidence that a card will arrive tomorrow, courtesy of the Royal Mail. Has anyone else had a similar experience and if, as expected, no card falls through the letterbox how do I escalate it?
