Sky Q box doesn’t switch on with remote

[Bk26]

The box will switch on if mains supply cut off and restarted. No programmes available on the Home Screen either when it restarts. 

[oldfella · Accepted solution]

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@Bk26 wrote:

The box will switch on if mains supply cut off and restarted. No programmes available on the Home Screen either when it restarts. 

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Hi @Bk26 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Bk26]

Thanks for the help