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Discussion topic: Sky Q box disconnects from wifi randomly. Sometimes weekly, sometimes multiple times a day.

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This message was authored by anondan This message was authored by: anondan

Sky Q box disconnects from wifi randomly. Sometimes weekly, sometimes multiple times a day.

I have a Sky Q box, with no other minis or sky boxes, its just the one device.  I have sky broadband and use their router for the vdsl, but all wifi is provided by a third party device. The Wifi on the sky router is turned off and will stay off). I probably have 20 other devices on my wifi, and not a single one of them has issues, it is just the sky q box. It will disconnect from wifi randomly. Sometimes it will be fine for a week, but sometimes i have to reconnect several times a day. I've just reset it for the second time today and its only lunch time. This is getting very annoying. I dont believe it is a hardware fault as the issues would be more uniform/consistent. This is a software issue that Sky needs to fix.  I'm very close to just sacking off sky as they are failing to provide working equipment and they keep putting up prices.  To top it off, they got rid of humans in the live chat and their AI Assistant is terrible.