Sky Q box and mini box stop working

[RC5]

Our faulty Sky Plus box upstairs was replaced by a Sky Q box with a mini box in the living room.  Both stop working frequently.  Rebooting restarts the main box but this time the mini box has refused to work afterwards. How do we restart the mini box? Is it faulty and how do we cure the problem of the main Sky Q box stopping working all the time?  Can someone please help with this?

[Greenfingers001]

Hi there @RC5 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.