Sky Q bos not responding

[KarlWil1974]

I'm having trouble with my Sky Q box. It constantly not responding. I'm.havingbto switch it off to restart 2 or 3 times a day. Is there any advice someone can give for this please. Thank you

[Laing1]

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@KarlWil1974 wrote:
I'm having trouble with my Sky Q box. It constantly not responding. I'm.havingbto switch it off to restart 2 or 3 times a day. Is there any advice someone can give for this please. Thank you

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@KarlWil1974 wrote:
I'm having trouble with my Sky Q box. It constantly not responding. I'm.havingbto switch it off to restart 2 or 3 times a day. Is there any advice someone can give for this please. Thank you

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@KarlWil1974 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[KarlWil1974]

Thank you for the suggestion. I have done it now, all seems to be working at the moment but will see what happens later tonight or tomorrow. 

[KarlWil1974]

The Sky Q box is now stuck on standby, will not respond to anything 

[Laing1]

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@KarlWil1974 wrote:

The Sky Q box is now stuck on standby, will not respond to anything 

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@KarlWil1974 have you tried pressing the button with the orange light on it on the front of the Q box in case its your remote 

[KarlWil1974]

I've followed all steps online with still no luck so a new Sky Q box has been ordered

[N1k]

Out of interest, do you connect it to the network by an ethernet/network cable? Mine does this all the time when it's physically connected. Stops responding and fan constantly spins up. Have to remove and reconnect power, and connect via WiFi to avoid.