Sky Q and virtual chat

[Rev+David]

Twice I have gone through virtual chat, both times it has ended saying it has ordered me a new sky q box, neither time has it shown in my orders... what should I do?

[twilight+princess · Accepted solution]

Seems to be a standard fix these days. I ordered a replacement Sky Q remote & found that Sky had also sent me a replacement box as well without asking if I wanted one. Sorting that out was a nightmare & still isn't resolved.
In your case I suspect that although the VA stated a new box is being ordered that it hasn't ordered anything. You'll probably have to phone for a replacement box if required.