Sky Q and remote stopped working

[Jasrem]

Started having problem with some keys on remote not working. Rebooted Q box and remote unable to connect with box so Sky Q did not start up. 7 & 9 and 1& 3 keys not working. What do i do?

[Daniel0210]

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@Jasrem wrote:

Started having problem with some keys on remote not working.

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@Jasrem 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).

[Jasrem · Accepted solution]

Many thanks for that. Yes I have ordered a remote from Amazon. And Sky bot did actually take an order for a new remote but said at least 3 days plus before they would action- which is pretty poor. I hope it is not the box itself or as well.