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Discussion topic: Sky Q and YouFibre - "Failed, Remote network problem.

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This message was authored by Andyboro1993 This message was authored by: Andyboro1993

Sky Q and YouFibre - "Failed, Remote network problem.

Since moving to Youfibre I tend to get the dreaded "Failed, Network remote problem" I have gone through all the fixes on here, turn off tailored ads, change DNS settings, been in touch with Youfibre who said it's down to sky and been in touch with sky who said its down to Youfibre!!! I'm about to give up and throw my box out of the window....any help would be appreciated.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Posted by a Sky employee

We are still looking to help you Andyboro1993. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Clare1214 This message was authored by: Clare1214

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Did you get the problem resolved please? I have just signed up to youfibre and I've started getting the same problem

This message was authored by Totalwar2 This message was authored by: Totalwar2

Re: Sky Q and YouFibre - "Failed, Remote network problem.

I having same issue with Sky Q and I never had this issue with sky broadband.Since I went to Community Fibre I been having this remote network problem.Has anyone found a fix for this.

Sky Steam Sky Boardband and Sky Moblie SKY BRING BACK NEVER MISS.
This message was authored by Subivan This message was authored by: Subivan

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Having the same problem since moving to another fibre provider. The next programme in a sequence frequently fails to download with the message "

Failed, Remote network problem"

 

either fails at the very start of the download or at about 40%. 

Any solution out there?

 

This message was authored by MLS11 This message was authored by: MLS11

Re: Sky Q and YouFibre - "Failed, Remote network problem.

I have regularly had the same problem since I moved to Community Fibre last month. I don't recall there being an issue while I was with Virgin Media broadband. Does Sky Q just not like very fast connections? MLS

This message was authored by JW1983 This message was authored by: JW1983

Re: Sky Q and YouFibre - "Failed, Remote network problem.

I'm having the same issue since moving to community fibre It takes.me 20 attempts to download the episode , sometimes rebooting the box "

This message was authored by AJT23 This message was authored by: AJT23

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Has anyone had this resolved?

This message was authored by AJT23 This message was authored by: AJT23

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Spoke to my iSP today. It's a random fault affecting Q users. As a test I used SkyGo to test download a program that had failed on Q. It downloaded to my phone without a prob, so it's not a config problem with my router. 

the ISP believes it's an issue with adverts being downloaded. 

I use a point to point service and changed to a new one a few weeks ago. The old one was fine. 

This message was authored by Totalwar2 This message was authored by: Totalwar2

Re: Sky Q and YouFibre - "Failed, Remote network problem.

I don't seem to be getting this now and done nothing at all

Sky Steam Sky Boardband and Sky Moblie SKY BRING BACK NEVER MISS.
This message was authored by rit81 This message was authored by: rit81

Re: Sky Q and YouFibre - "Failed, Remote network problem.

I'm getting this problem randomly. I'm on sky broadband. Internet is fine for everything else. Can stream from Netflix Amazon Prime and Apple TV without any issues.

 

The problem here is presumably a combination of Sky Q and their download service. It's on 100% Sky to investigate individual problems such as ours so they can figure out what is causing the endemic problem of episodes randomly not downloading; then once they've done that figure out how to fix. If they do indeed "believe in better".

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Posted by a Superuser, not a Sky employee. Find out more

It's usually caused by the ad insertion engine not connecting to its content server I believe. Some have found changing DNS to 1.1.1.1 or 8.8.8.8 helps (though the OP said they tried something with DNS with no joy)

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Posted by a Superuser, not a Sky employee. Find out more

@MLS11 wrote:

Does Sky Q just not like very fast connections?


I've got a 1Gb connection and it's fine

This message was authored by Chodley This message was authored by: Chodley

Re: Sky Q and YouFibre - "Failed, Remote network problem.

Posted by a Superuser, not a Sky employee. Find out more

@AJT23 wrote:

 

I use a point to point service and changed to a new one a few weeks ago. The old one was fine. 


What's a "point to point service"?

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