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Discussion topic: Sky Q and Sky Stream

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This message was authored by: MitchSJ

Sky Q and Sky Stream

We currently have Sky Q with 3 additional boxes in the bedroms.  I'm interesting in getting the 43" Sky Glass for £6 to put out in the kids games room, but keeping the Sky Q in all other rooms.    Will the Sky Glass work alongside Sky Q or will I lose my Sky Q mainbox and additional mini boxes and then be replaced with mini pucks?

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This message was authored by: SKY1992bf

Re: Sky Q and Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@MitchSJ  You cannot mix and match systems it's one or the other 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: BenJoBanjo

Re: Sky Q and Sky Stream


@MitchSJ wrote:

We currently have Sky Q with 3 additional boxes in the bedroms.  I'm interesting in getting the 43" Sky Glass for £6 to put out in the kids games room, but keeping the Sky Q in all other rooms.    Will the Sky Glass work alongside Sky Q or will I lose my Sky Q mainbox and additional mini boxes and then be replaced with mini pucks?


You cannot mix the systems - it's Q or Glass/Stream. As soon as you activate a Glass TV or Stream puck, your Sky Q subscription will be cancelled and all boxes must be returned to Sky. 

If you wanted to replace Q with Glass and Stream pucks then you need to be absolutely sure that you can provide sufficient fast and stable enough broadband in every room you wish to have the service. It functions very differently to Sky Q - broadband quality and speed is crucial, otherwise you're very likely to have issues. 

This message was authored by: SKY1992bf

Re: Sky Q and Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@BenJoBanjo wrote:

@MitchSJ wrote:

We currently have Sky Q with 3 additional boxes in the bedroms.  I'm interesting in getting the 43" Sky Glass for £6 to put out in the kids games room, but keeping the Sky Q in all other rooms.    Will the Sky Glass work alongside Sky Q or will I lose my Sky Q mainbox and additional mini boxes and then be replaced with mini pucks?


You cannot mix the systems - it's Q or Glass/Stream. As soon as you activate a Glass TV or Stream puck, your Sky Q subscription will be cancelled and all boxes must be returned to Sky. 

If you wanted to replace Q with Glass and Stream pucks then you need to be absolutely sure that you can provide sufficient fast and stable enough broadband in every room you wish to have the service. It functions very differently to Sky Q - broadband quality and speed is crucial, otherwise you're very likely to have issues. 


In addition to what @BenJoBanjo has posted remember you would be ordering glass/stream from scratch so would have to select the exact numbers of TVs and pucks you want after selecting whole home first, it isn't a like for like ordering system 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: MitchSJ

Re: Sky Q and Sky Stream

Ah, that's a shame.  Really don't want to lose the Sky Q.    We have Gigabit internet, so speed wouldn't have been an issue. 

 

I was only looking at £6 per monthe extra for a new 43" TV would go unnoticed, currently only have a 32" TV in the games room.  Guess I'll just go and buy a 55" Hisense from Curry's for £180 and another mini box then for the game roorm.

This message was authored by: BenJoBanjo

Re: Sky Q and Sky Stream


@MitchSJ wrote:

Ah, that's a shame.  Really don't want to lose the Sky Q.    We have Gigabit internet, so speed wouldn't have been an issue. 

 

I was only looking at £6 per monthe extra for a new 43" TV would go unnoticed, currently only have a 32" TV in the games room.  Guess I'll just go and buy a 55" Hisense from Curry's for £180 and another mini box then for the game roorm.


Yes, that catches a few people out. It's £6pm plus the cost of the streaming subscription, the cheapest of which is £15pm on a 2 year contract. You'd also have to add the pucks of course (1st one loaned free, the rest have a £39.95 activation fee each), and the Whole Home subscription, etc....

 

This message was authored by: Yoghurt

Re: Sky Q and Sky Stream

@BenJoBanjo @If they want sky channels they'd have to take ultimate tv pack the £15 one is just freeview channels 

Sarah backx
This message was authored by: BenJoBanjo

Re: Sky Q and Sky Stream


@Yoghurt wrote:

@BenJoBanjo @If they want sky channels they'd have to take ultimate tv pack the £15 one is just freeview channels 


Incorrect. Sky Essential TV has free to air channels along with Sky Atlantic, Sky Arts, Sky News, Sky Mix, Sky Sports News and a couple of others. 

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