I have Sky Q with an additional Mini Box. I have the following issues:
- Frequently downloading an eposiode of a programme can take literally days.
- Often apps cannot play at all or they have buffering whilst watching.
- Occassionally on the connectivity page I see the internet connection dropping in/out
- Occassionally the menu comes on of its own accord.
- Occassionally programmes stop playing of their own accord.
- Trying to start the box (and especially the mini box) can take hours if switched on during the evening hibernation. Often have to resort to watching terestrial for a few hours until it recovers (sometimes it doesnt and I have to restart both boxes and synch them again).
There are only two of us in the house and we do not have anything else going on whilst watching TV. i.e. no other streaming, no gaming, no downloading.
During periods of very slow download I have used a broadband tester and the download on the BT broadband is working fine. BT have been to check and as a precaution swapped the router. No change in behaviour on the Sky equipment. Issues persist.
It needs to be resolved or we will ask for it to be taken away.
