Sky Q & BT not talking

[MC212]

Hi all,

My Main Sky Q box has lost internet access and after having reset both the BT router and the Sky Q box it still wont connect. The main box is connected via WiFi and the 2 smaller Sky Q box also. They also are not working. The internet is working and connected but each time I enter the WiFi password into Network settings it says unsuccessful. The router and the main Sky Q box are right next to each other. Any ideas?

[Addie15]

Hi there, @MC212. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

If they are right next to each other, use ethernet for the Q to connnect to the internet.