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Discussion topic: Whenever it’s a bit windy thepicture breaks up and will often lose signal on most channels. n trying

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This message was authored by: Mark1041

Whenever it’s a bit windy thepicture breaks up and will often lose signal on most channels. n trying

In trying to rectify this, we have lost all satellite signal.

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This message was authored by: Daniel0210

Re: Whenever it’s a bit windy thepicture breaks up and will often lose signal on most channels. n tr

Posted by a Superuser, not a Sky employee. Find out more

@Mark1041 

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


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Sky customer since 2001
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