26 Aug 2024 01:32 PM
My Sky HD+ Box faiiled on the 11/7 /2024.
SKy gave me no alternative to upgrade to SKy Q with the frst available Engineer date of 23rd Aug
Having been a customer of Sky for in excess of 25 years not very impressed !
Fast Forward to 23 Aug , Engineer called , all set up . Happy viewing again .
Until 3 hours later when I had a message
"We've withdrawn service on your SkyQ Box
To Return see Sky.com/Qwithdrawal "
The relevant WebPage talks about reinstating your account or alternatively returnig the Sky Q equipment to Sky..
I telephoned Sky , gave them all the details , they confirmed my account was all okay and up to date .
They then started to give me possible solutions none of which worked so an Enginer visit was booked for Sept 14th .
I really didnt want to wait another 3 weeks , after waiting 6 weeks so I searched Google and managed to get the Channels back ( maybe by luck rather than knowing what I was doing ) but after 3-4 hours the error reoccurred , did another reset then approx 3 -4 hours later the same thing happened. , ther error happened again.
I wonder : Has any any one had similiar happen to them please ? or does anyone know if Sky sends messages to its boxes which would explain why the error code keeps reocurring please
Having waited 6 weeks for this installation and now spent many many hours on the phone to Sky jabout the SkyQ problem just desperate to sort it out
26 Aug 2024 07:23 PM
Posted by a Superuser, not a Sky employee. Find out moreAre the Sky bills paid up to date?
Have you tried removing the viewing card & ensuring it is inserted correctly/fully?
26 Aug 2024 08:42 PM
Thank youi for your reply
I haven't missed a payment in all the time I have been with Sky ,in excess of 25 Years.
The Viewing Card was originally inserted by the Engineer on Set-Up but I have taken it out and reserted it just in case
It doesn't really explain why it works for 3-4 hours before the error re-occurs
Maybe its just a case of a faulty box and I've been unlucky
27 Aug 2024 07:49 AM
Posted by a Superuser, not a Sky employee. Find out moreThis is pretty unique! I've escalated it to Sky, they should invite you to a 1:1 chat, look out for a colourful chat bubble.
27 Aug 2024 08:16 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Frustrated19.
27 Aug 2024 08:37 AM
Thank you
27 Aug 2024 08:38 AM
@Chodley Thank you
27 Aug 2024 01:01 PM
Posted by a Superuser, not a Sky employee. Find out moreSeems others are having the same problem as I've seen 1 or 2 posts here & on Reddit about this.
27 Aug 2024 07:24 PM
Thank you for that info . I have been out all day today but am due to talk to the Sky Expert tomorrow afternoon
30 Aug 2024 11:45 AM
Posted by a Superuser, not a Sky employee. Find out moreI hope there's a solution.
30 Aug 2024 12:25 PM
Thank you for your interest,
Yes , it has been working for the last 2 days and hopefully solved ( fingers crossed )
The chat with the Sky Expert was very helpful , there appeared to be a glitch with my account which hopefully has been resolved but am unsure why the errror message ocurred or what solution was administered . I am just thankful that all seems okay..
I am still in Chat contact with Sky for the next day or so to ensure it doesnt re-occur.
Have a good day.
31 Aug 2024 05:27 PM
Posted by a Superuser, not a Sky employee. Find out moreGood to hear things are working well now.
28 Oct 2024 11:30 AM
I have the same issue but no one can find the solution.
can you help with that the account issue was so i can share it with sky to resolve it?
everything looks good but keep getting the error message "we've withdrawn service on your sky q box"
28 Oct 2024 12:19 PM
Hi @Zaz87
I am sorry but I dont know what the actual issue was but it did take a few days to discover and solve.
When I posted my query here another Member of the Community escalated my query to Sky and I was sent a link to a Chat session
with a Sky Expert who was vewry helpful.
Good luck
28 Oct 2024 12:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Zaz87 I've escalated your post so look out for a chat invite (chat icon) & click on the icon to accept the chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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