Sky Q Viewing Card Error

[scarlettron]

Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up"

I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box. 

Any ideas please?!

[Laing1]

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@scarlettron wrote:

Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up"

I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box. 

Any ideas please?!

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@scarlettron You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[scarlettron]

Hi @Laing1 

Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options.

[Laing1]

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@scarlettron wrote:

Hi @Laing1 

Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options.

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@scarlettron I have escalated this to sky

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[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.