Sound not working on Netflix/Disney + or Amazon Prime

[Sixball]

Sound is working fine on Sky Q - but as soon as try to play Netflix/Disney + or Prime - there is no sound

Spoiler

, close apps, sound, have tried resetting.  Powered off for hours and no difference.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Sixball. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks