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Discussion topic: Sound not working on Netflix/Disney + or Amazon Prime

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This message was authored by Sixball This message was authored by: Sixball

Sound not working on Netflix/Disney + or Amazon Prime

 

Sound is working fine on Sky Q - but as soon as try to play Netflix/Disney + or Prime - there is no sound

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, close apps, sound, have tried resetting.  Powered off for hours and no difference.
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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sound not working on Netflix/Disney + or Amazon Prime

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sound not working on Netflix/Disney + or Amazon Prime

Posted by a Sky employee

We are still looking to help you Sixball. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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