Sky Q TV guide not loading even after carrying out a reboot

[JillH1]

The TV guide will not download on my main Sky Q box,  even after I tried rebooting the box

(switching the box off at the mains, leaving it off for five minutes then switching it back on again)  I have also tried updating the settings on my main Sky Q box but it has failed to resolve the problem.  When trying to select the TV guide it just shows a circle going round and round and the words "Waiting for TV Schedule"  

[Addie15]

Hi there, @JillH1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[GrabaGarnet]

I am having trouble getting the to guide to load. I've rebooted the box but it still doesn't work. This in turn halts any recordings because it doesn't know what channel it is on.

this happens a lot. Occasionally it fixes itself but then it happens again and again.

this is on both boxes and both are switched off at night.

Dawn

[GrabaGarnet]

@Addie15 

can you help me with this please?