So my trusty Sky Q box of 8ish years has given up the ghost. Being an IT tech & carrying out research I knew it was possible the hard drive had finally gone.
Been iffy for a few weeks, but main issues started on Wednesday with live programs cutting out, freezing. Then couldn't change the channel without it taking 2 mins to actually change. Couldn't record anything. All the menu images not loading, managed to play a recording but that froze, then I couldn't open any recordings... at one point the box was switched onto standby yet I could still hear the news. I switched it on and off about 10 times, and then the mini box then stopped working last night too.
I had enough so factory reset the box this morning (which means losing all my recordings, this hurts & is a big problem for the autistics in the family) Live TV working but strangely 90% of my recordings are still 'showing', but they all say: "Failed. Software issue". And I do not have an option to play any of them. Checked the disk space and it's empty so they're definitely not there. I also got the "hard disk error" message when trying to set up a new recording. Which is what I expected! So, I've ordered a new box, due to come tomorrow which is quick and greatly appreciated.
Anyway, the point of this post is I just wanted to advise people as I read there was a new software update recently, which my
box has: version Q300.000.06.00L (5yzv4ns) and hope it's not a bigger issue for other customers!
Kind of disappointed if this is the case because being a customer of Sky for 16+ years now I've never really had an issue but it feels perhaps time to move on especially with the price rises and the steering away from the Q box / dishes to streaming. Not ideal when you live in an area where your bb speeds are not great.
Happy Friday 👍
