Sky Q Returns Packaging

[viduka]

I need the Sky Q Returns Packaging asap

[Daniel0210 · Accepted solution]

@viduka 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[MightyQuinn]

Hi @viduka   I am afraid that asking other customers for returns packaging is not going to work. However you can use your own packaging and get free returns labels Here. Make sure that you fully indentify yourself etc. by leaving a note in the package.