Sky Q Remote Sonos Beam

[turnbacktime]

I have been controlling the volume on my Sonos beam soundbar with my Sky Q remote for several years. A couple of weeks ago it stopped working.

If I try and set it up again from the Sky Q setup menu it doesn't recognise Beam as a valid type of Sonos,, and neither of the possible standard options works.

if I try and set it up from the Sonos app it doesn't detect the Sky Q remote. 
have tried with the remote in both Bluetooth and IR modes. The Beam supports both.

the Sky Q remote will control the volume on my Sony AF-9 and therefore the volume on the Beam. But any ideas why the Sky Q remote should have stopped controlling it.

[ftballman]

That's strange and I know there are 2 versions of the beam and 2 ways of connecting.

But assuming it's the gen 2 connecting via hdmi arc then yes the tv volume should control the beam. And the Q remote then just mimics the Sony remote. Can you tell if the sky remote tries to change the tv volume?

Model to model never sure if there's on screen feedback but does it at least look like it's trying to?

The only thing I can think is that the sky remote isn't programmed for the tv totally correctly. Assuming the beam is outputting sound correctly and the Sony remote is controlling it.

[turnbacktime]

That is the way it is working now. But it used to control the Sonus direct. I didn't need to have the TV or even Sky Q box on. I could alter the volume if streaming audio to the Sonus

[Paulg9988]

Did you ever get to the bottom of this?? Mine has done the same after I had to reset the box because netflix wouldn't load. Before I just got the white light on sonos when I turn it up or down but now it shows on the TV even though the sound is through the bar

Any help greatly appreciated @turnbacktime @ftballman 

[turnbacktime]

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@Paulg9988 wrote:

Did you ever get to the bottom of this?? Mine has done the same after I had to reset the box because netflix wouldn't load. Before I just got the white light on sonos when I turn it up or down but now it shows on the TV even though the sound is through the bar

Any help greatly appreciated @turnbacktime @ftballman 

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Yes I did but I don't think I can really tell you exactly what fixed it. I just got really bloody minded and kept repeating the set up and suddenly it started responding properly when I told the remote to control a Sonos.