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Discussion topic: Sky Q Recordings Disappeared.

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This message was authored by Pete-the-Archer This message was authored by: Pete-the-Archer

Sky Q Recordings Disappeared.

We have just returned from a weeks holiday and on checking our recordings on sky Q all our recordings have disappeared and there is nothing in the schedule or deleted items folders.

 

We have done to full reboot of the sky Q box which has not resurrected any of the recordings.

 

There were a number of films and series that we were keeping on the hard drive, but we still had over 50% of the hard drive remaining before we went away. 

Has there been a system upgrade in the last week which would've deleted all the recordings and if so, is there any way of recovering the recordings that we have lost?  The wife, to say the least, is somewhat annoyed as a lot of it was stuff that she's been watching for a while . 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky Q Recordings Disappeared.

Posted by a Superuser, not a Sky employee. Find out more

@Pete-the-Archer wrote:

We have just returned from a weeks holiday and on checking our recordings on sky Q all our recordings have disappeared and there is nothing in the schedule or deleted items folders.

 

We have done to full reboot of the sky Q box which has not resurrected any of the recordings.

 

There were a number of films and series that we were keeping on the hard drive, but we still had over 50% of the hard drive remaining before we went away. 

Has there been a system upgrade in the last week which would've deleted all the recordings and if so, is there any way of recovering the recordings that we have lost?  The wife, to say the least, is somewhat annoyed as a lot of it was stuff that she's been watching for a while . 


Hi @Pete-the-Archer 

No upgrades should delete recordings.

Afraid if they are no longer in the deleted folder after a reboot they have gone.

Did you have any recordings scheduled while you were away?

If so something may have gone wrong and your box recorded excessively and caused housekeeping due to max capacity.

 

Any buy and keep from Sky Store can be downloaded again.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky Q Recordings Disappeared.

Posted by a Superuser, not a Sky employee. Find out more

@Pete-the-Archer wrote:

We have just returned from a weeks holiday and on checking our recordings on sky Q all our recordings have disappeared and there is nothing in the schedule or deleted items folders.

 

We have done to full reboot of the sky Q box which has not resurrected any of the recordings.

 

There were a number of films and series that we were keeping on the hard drive, but we still had over 50% of the hard drive remaining before we went away. 

Has there been a system upgrade in the last week which would've deleted all the recordings and if so, is there any way of recovering the recordings that we have lost?  The wife, to say the least, is somewhat annoyed as a lot of it was stuff that she's been watching for a while . 


Hi @Pete-the-Archer 

No upgrades should delete recordings.

Afraid if they are no longer in the deleted folder after a reboot they have gone.

Did you have any recordings scheduled while you were away?

If so something may have gone wrong and your box recorded excessively and caused housekeeping due to max capacity.

 

Any buy and keep from Sky Store can be downloaded again.

Pete-the-Archer
Topic Author
This message was authored by Pete-the-Archer This message was authored by: Pete-the-Archer

Re: Sky Q Recordings Disappeared.

Thanks @oldfella    Not exactly the answer I was hoping for.  I noticed I might not have been the only one affected by this.  Yes there were recordings scheduled whilst we were away.  

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q Recordings Disappeared.

Posted by a Superuser, not a Sky employee. Find out more

@Pete-the-Archer wrote:

Thanks @oldfella    Not exactly the answer I was hoping for.  I noticed I might not have been the only one affected by this.  Yes there were recordings scheduled whilst we were away.  


Yes @Pete-the-Archer 

Some have experienced a similar issue.

However with the millions of boxes in use it is very rare.

This message was authored by Retrovertigo This message was authored by: Retrovertigo

Re: Sky Q Recordings Disappeared.

 This has just happened to me oddly enough. I have several seasons of Taskmaster saved and I was mid-way through one of the seasons, yet today when I came to continue, the whole season had vanished. All the others are still intact. I really hope this doesn't happen to older stuff I haven't watched yet and that isn't on catch up.

This message was authored by donna772 This message was authored by: donna772

Re: Sky Q Recordings Disappeared.

We have just had this happen to us today, and we had loads of recordings there full series and we also had stuff on the planner for recording and they have also disappeared, I have turned the box off and on and still no luck, we are so very annoyed about this

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