Sky Q Planner and Downloads issue

[Chel2708]

When I access recordings I get the message "Please Wait"

Also when I try to access any other downloadable content it shows "sorry, there are currently no programmes of this type available"

I have restarted the box and also my Virgin Broadband. I have reset the settings on the box and refreshed apps.

I want to know if there is something else I can do because the last resort would be to completely wipe my planner doing a hard drive reset, and if it's not a planner issue I don't want to do that

can anyone help?

[Chel2708]

I managed to get the planner to load but when I tried to go into a recording It then showed "there's a technical with this channel, please try again later"

The recording then played but the sounds keeps going 😭