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Discussion topic: Sky Q Not recording in HD

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This message was authored by: RossFarrel

Sky Q Not recording in HD

My Sky Q box is not recording in HD at all times. This happens on various different channels. The show is broadcast in HD but when I play the recording it's SD. Does anyone know how to fix this? 

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This message was authored by: nigea99

Re: Sky Q Not recording in HD

Posted by a Superuser, not a Sky employee. Find out more

@RossFarrel wrote:

My Sky Q box is not recording in HD at all times. This happens on various different channels. The show is broadcast in HD but when I play the recording it's SD. Does anyone know how to fix this? 


Hi @RossFarrel 

 

Are you referring to recordings made specifically from the TV channels via the TV Guide or are you referring to Catch up / other downloads that you have initiated

 

If it is downloads then check  your download preference 
Main Menu -> Settings -> Setup -> Preferences

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This message was authored by: RossFarrel

Re: Sky Q Not recording in HD

Thanks, no it's all programmes on series links. 

 

This message was authored by: oj01

Re: Sky Q Not recording in HD

Posted by a Superuser, not a Sky employee. Find out more

@RossFarrel Are you sure that you are setting up the recording on the HD version of the channel? 


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This message was authored by: RossFarrel

Re: Sky Q Not recording in HD

It's recordings on series links usually. Happens with various channels but not all. 

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