Sky Q No Satellite Signal

[Neill01]

Having an intermittent problem with Sky Q box for the last week  - unable to watch any tv channels.  Can watch some recordings but not always.  Error message says 'No satellite signal' , just a blue screen.

Can't get hold of anyone to help & first available engineer appointment is in 2 weeks.

Can anyone suggest anything to help here please?

thanks

[Daniel0210]

@Neill01 
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.