Sky Q Mini problem with powerline adaptors

[chanlon27]

I have Sky Q main box connected by Ethernet directly into my BT Home Hub.

I have BT Full Fibre.

I have a sky Q mini box in the room above.

It has always had connection issues when using wifi.

So through the 0 0 1 secret menu, I have turned off the wifi on the main box and done the same on the mini.

I have a powerline adaptor connected to the router, and I have a powerline adaptor connected to the mini.

I restarted each box and via the hub control panel, I can see the mini box is connected via ethernet.

However, connection is stilll rubbish. Menus are barely scrollable, no sound, picture is blocky and usually stuck. Its like its on a dial up connection rather tha full fibre.

I am out of contract with BT and tempted to move back to Sky again, but interested to know if I am doing something wrong.

On occassions the picture and sound on the mini are fine, but more often thn not its unusable.

thanks

[ftballman]

Is it possible for you to connect another device like a laptop into the powerline at the mini's location to see if the connection is ok. Speedtests etc. It's one of the big variables with power lines, how the place is actually wired can have a huge influence.

[profile]

Are your powerline adapters TP-Link? - If so use the downloadable pc based utility to check the transfer speed.

Depending on your electrical wiring, if the two mains sockets you have connected to are on different circuits, then you may only achieve much lower speeds than you expect (or in worst case, no connection atall.)

I have used TP-link powerline adapters successfully with mini boxes and achieve about 50-75% of the rated speed (using 1200/1300 adapters) which works fine.

[chanlon27]

Thanks everyone for the suggestions.

I downloaded the TP Link tool and was able to see the various transfer rates.

The one to the problem mini box was really low.

After a fair amount of head scratching I think I discovered the probem. The socket on the wall is connected into the lighning ring and not the wall socket ring.

I moved the powerline adaptor to a different socket which is on the main ring, and connectio seems a lot better. Will need to monitor for a while.

I do recall asking for a socket to be instaled behind the wall mounted TV as I wanted to hide all cables. In order to do this, myself and the spark agreed to wire it into the lighting ring. Its a separatley fused connection so it wont blow the whole ligting in the house. 

I just now need to work out how to do it properly and hide the cables.

The transfer rate going to this socket shows as 128Mbps.

Whats the lowest it could drop to before it starts playing up?

thanks

[ftballman]

I don't think I've seen any official numbers but when you factor in that this is all designed to work over WiFi, my own opinion is that a solid 30 should be more than enough.