Sky Q Mini Box Stalls When Forwarding & Rewinding

[Bazza06]

My Sky Q mini boxes often fail to respond to play, pause, fast-forward and rewind commands.

When they do respond, I then struggle to stop them when rewinding and fast-forwarding, and when I try to play or pause, they do nothing.

It has got noticeably worse over time.

I have disconnected the main Q box and restarted it and done the same with the mini's, but to no avail.

One of the mini's is connected to Ethernet and the other by Wi-Fi.

Has anyone else experienced this and know how to rectify?

[Brill+Gill]

Hi @Bazza06, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Bazza06]

Thanks. I'll wait to hear for them. 

[Bazza06]

Hi @Brill+Gill 

I have not heard from anyone. Am I supposed to initiate the chat or is someone going to contact me?