This discussion topic has been answered Discussion topic: Mini Box has locked up

This message was authored by: Paul146 · ‎15 Jul 2026

We have 2 mini boxes. One has locked up. Please help

Moderator Actions: retitled to better reflect issue

This message was authored by: TimmyBGood · ‎15 Jul 2026

First thing to try is fully reboot the main Q box (remove and restore power supply) and then the same with the Mini box.

Then try re-pairing the remote control handset.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: GD1 · ‎15 Jul 2026

@Paul146 You added this to a irrelevant post on the broadband board so your post has been moved as a result.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: TimmyBGood · ‎15 Jul 2026

@Paul146

First thing to try is fully reboot the main Q box (remove and restore power supply) and then the same with the Mini box.

Then try re-pairing the remote control handset.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This discussion topic has been answered Discussion topic: Mini Box has locked up

Mini Box has locked up

Re: Talk to a Real Person without automated system

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