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This message was authored by: PS1953

Sky Q Mini Box Not Shown on My Sky App

I had a faulty Sky Q Mini box replaced a long time ago. The new mini box works perfectly but the My Sky App still has the old faulty box registered on the App. How can I replace this with the new box as the App is showing the box is not connected as it still has the old box on the App. 


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This message was authored by: Laing1 Answer

Re: Sky Q Mini Box Not Shown on My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@PS1953 wrote:

I had a faulty Sky Q Mini box replaced a long time ago. The new mini box works perfectly but the My Sky App still has the old faulty box registered on the App. How can I replace this with the new box as the App is showing the box is not connected as it still has the old box on the App. 


@PS1953 there is nothing you can do to get the app to update to show the change in mini box.

From what others have said the app can overtime update to show the new mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Laing1 Answer

Re: Sky Q Mini Box Not Shown on My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@PS1953 wrote:

I had a faulty Sky Q Mini box replaced a long time ago. The new mini box works perfectly but the My Sky App still has the old faulty box registered on the App. How can I replace this with the new box as the App is showing the box is not connected as it still has the old box on the App. 


@PS1953 there is nothing you can do to get the app to update to show the change in mini box.

From what others have said the app can overtime update to show the new mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: PS1953

Re: Sky Q Mini Box Not Shown on My Sky App

Ok thanks for letting me know. My Sky App also shows the iPhones I don't have any more which is also a bit annoying. 

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