Sky Q Internet connection

[Rowing]

Sky Q - connect to router but not internet

0. reset network connection - no luck

1. restarted router and sky box - no luck

2. checked network cable on another device all good

3. tried to connected to wifi - won't connect 

only conclusion i can think is the network card in the Sky Q box is caput !  Last idea is a factory reset - but before I do any ideas 

thanks

[DunRob]

Have the same issue on 2 stream pucks. Both were fine earlier today but now only connect to router but cannot reach the internet. Tried Ethernet and Wi-Fi.

[Chodley]

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@DunRob wrote:

Have the same issue on 2 stream pucks. Both were fine earlier today but now only connect to router but cannot reach the internet. Tried Ethernet and Wi-Fi.

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Although this is the Q forum... sounds similar to the Q->virgin media issue some were having recently. Tried changing their DNS to 1.1.1.1?

[Chodley]

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@Rowing wrote:

Sky Q - connect to router but not internet

0. reset network connection - no luck

1. restarted router and sky box - no luck

2. checked network cable on another device all good

3. tried to connected to wifi - won't connect 

only conclusion i can think is the network card in the Sky Q box is caput !  Last idea is a factory reset - but before I do any ideas 

thanks

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If it's really connecting to the router the network is working. Also suggest trying the DNS hack above.

[Rowing]

Ok it resolved itself with no changes to DNS or any more restarts of box/router/mesh network ... after 40 years in IT i'm never happy without a root cause 

[Chodley]

But you also know how many pieces have to be just right for these services to work and one spanner in the works in a text file somewhere... no one will admit to

😉