Sky Q - Drops Internet Connection

[CB666]

Hello people, I wonder if someone has had any similar issues. 

Been running Sky Q and BT Internet for many issues with no problems. Recently moved to Sky Broadband and have an issue where the sky q box connects to the hub but the internet connection keeps dropping. I have had a sky engineer out but they can find no issues. Tried a second hub, and the engineer tried a second q box - neither worked. If connected via ethernet cable, then the problem goes away so that narrows it down to WIFI - I have no neighbours so interference isnt an issue. I have split the 2.4 and 5 into different channels and tried disabling 2.4 on the q box and router - still have the same issue. I read somewhere that there maybe an option that sky have access to on their backend to disable the mixing of 2.4 and 5 channels but nobody I've spoken to so far at Sky seems to be aware of that. 

Anything similar out there?

[oldfella]

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@CB666 wrote:

Hello people, I wonder if someone has had any similar issues. 

Been running Sky Q and BT Internet for many issues with no problems. Recently moved to Sky Broadband and have an issue where the sky q box connects to the hub but the internet connection keeps dropping. I have had a sky engineer out but they can find no issues. Tried a second hub, and the engineer tried a second q box - neither worked. If connected via ethernet cable, then the problem goes away so that narrows it down to WIFI - I have no neighbours so interference isnt an issue. I have split the 2.4 and 5 into different channels and tried disabling 2.4 on the q box and router - still have the same issue. I read somewhere that there maybe an option that sky have access to on their backend to disable the mixing of 2.4 and 5 channels but nobody I've spoken to so far at Sky seems to be aware of that. 

Anything similar out there?

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Hi @CB666 

Do you have the Sky Max fibre router (a white one)?

[CB666]

Unfortunately not, its the black one (4.2?)

[stretford_ender]

Have you by any chance got a new Samsung TV recently?

[CB666]

No, same tv - only thing that changed was sky router....

[stretford_ender]

No worries mate.
The reason I asked was to elimate a possible cause.

I had similar issues a while back and it all stemmed from the WIFI signal of a new Samsung TV. There turns out to be an issue with some new Samsung TV's disrupting Sky Q signals.

[Laing1]

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@CB666 wrote:

No, same tv - only thing that changed was sky router....

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@CB666 do you have the newer white router or the older black router if its the newer white router you need to connect you main Q box to as though it were a third party router so by finding the ssid of the router and using the wifi password the black router is connected by using the wps button on the router and the main q box